ABOUT US

We are a results-oriented management consulting firm serving clients involved in the healthcare, customer service and transportation industry, providing services such as scheduling, accounts receivable, recruiting, HR, and logistics. Our experienced teams create value for clients through growth strategy, operation improvement, financial restructuring, and acquisition integration. We've been working side by side with clients, fostering long-term relationships, and delivering tangible, sustainable results.

JOB DESCRIPTION:

The Jr. Healthcare Specialist will provide assistance with scheduling, follow ups & amp; patient inquiries; handling inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, attorneys or law firms in the US.

RESPONSIBILITIES: 

• Handling all inbound calls from patients, providers, and other healthcare professionals in a courteous and efficient manner.
• Scheduling and coordinating patient appointments with in-house providers and external specialists, ensuring timely follow-ups and procedures.
• Accurate tracking, updating, and maintaining patient medical records while ensuring compliance with confidentiality regulations.
• Proactively following up with patients to schedule necessary appointments and ensure continuity of care.
• Entering and updating patient information, medical history, and treatment details in electronic health records and patient portals with precision.
• Facilitating specialist referrals, coordinating communication between providers, and overseeing patients' ongoing care to ensure seamless treatment plans.

REQUIREMENTS

• Fluency in English and Spanish with excellent verbal and written communication skills
• Bachelor's degree from an accredited university or college in related field (preferred)
• Prior experience of customer service (ideal healthcare).

SKILLS

• Must be detail-oriented.
• Tolerance to work under pressure.
• High execution capability.
• Responsible.
• Strong communication skills.
• Adaptability
• Effective Listening

WE OFFER

• Competitive pay and benefits (based in abilities and experience)
• By law benefits
• Breakfast and lunch service included
• Excellent work environment
• Flexible time-off