About Client:
Client is a multinational technology and consulting company known for its expertise in providing IT services and solutions. With a global presence, it offers a wide range of services including digital transformation, application development, infrastructure management, and business process outsourcing. The company has a strong focus on innovation, leveraging emerging technologies such as artificial intelligence, cloud computing, and data analytics to drive client success. Client is committed to delivering high-quality results and ensuring customer satisfaction through its team of skilled professionals and robust project management methodologies.

Rate Range: $45-$55/Hr

Job Description:
Requirements:

• Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture.
• Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones).
• Engages in business analysis and design for contact routing, personalization, OmniChannel, and self-service analysis and design.
• Analyzes and defines business and agent desktop requirements, which evolve over time into an enterprise framework to form a single holistic set of OmniChannel business capabilities.
• Translates enterprise and/or business requirements into long-term technical architecture, OmniChannel, and data lake solutions.
• Telecommunications background, Genesys software call flow analyst, business and technical analyst, Technical writer.
• Experience in at least some Genesys Digital Technologies/Channels (Chat, SMS, Email, Co-Browse etc.)

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .