If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Service Manager

Our SRE DevOps Engineering team is the heart of APIs for HSBC Digital Bank creating APIs that are used within all the retail banking functionalities used by millions of customers globally. The team has presence across the globe from India, China to Americas with our senior management in HK & UK London. This is a great opportunity to work in a world class environment on cutting edge micro service architecture and cloud implementation.

Principal Accountabilities:

• He/She should be willing to work in shifts and be on "On call ROTA".
• Good knowledge of platform activities, incident, problem management and production support processes of tickets and defect management.
• Knowledge on REST API and DevOps automated CI/CD pipeline and deployments will be an advantage
• The person should have substantial experience in working for production support in digital systems.
• Having prior experience in DevOps environment is an advantage.
• Knowledge and hands on work in Splunk and AppDynamics will be a great asset.
• This role will also contain automation related tasks and deployment so preferred candidate will be someone who has some basic knowledge on Python, Jenkins and any other automation related skills.
• ITSO expertise will be an advantage.
• Expert in Service Management and process.
• Possess an adequate English level to strike up conversations with stakeholders.

Requirements

• Experience in Java Web services SOAP/REST, JSON, APIS
• Software Production support analyst with willingness to take occasional code fixes.
• Knowledge about CICD Pipeline (Jenkins)
• Good Scripting language knowledge (like Python)
• Hands on Version control tool like GIT.
• Knowledge about cloud (Preference to AWS)
• ITIL certification will be an advantage.
• Lead, Mentor, guide and train team members.
• Good knowledge and working experience in Agile / scrum / Kanban methodologies.
• The SRE DevOps Engineering build tools that may require UI/ web browser development skills

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***