Job Description
What you will do

• Plan and carry out generative and evaluative research to inform future product work;
• Combine qualitative and quantitative data - usability testing, JTBD interviews, open-ended "show me how you use it" interviews, simple and advanced surveys, card sorting, A/B testing, UX analytics, etc;
• Screen, recruit, and schedule research participants to get the right attitudinal and behavioral findings;
• Create, iterate, and outline on characteristics, needs, and requirements of relevant personas for product development; evaluate personas appropriately with end-users;
• Interpret results and present findings to key stakeholders through impactful visuals and actionable research reports; conduct follow-up research to determine the success of solutions;
• Collaborate with other researchers, UX designers, PMs, and engineering to ensure research translates into business impact;
• Address scope creep through change order management in a proactive manner;
• Mentor and coach junior UX researchers and newcomers on the team;
• Be available primarily for US Central business schedule, but may need to overlap with partners in APAC and EMEA.

Must haves

• Commercial experience in UX Researcher or Usability Engineer roles, middle and senior levels;
• Excellent written and verbal communication skills, such as providing effective stakeholder presentations and facilitating workshops;
• Experience working on complex business applications for internal and external stakeholders;
• Experience implementing User-Centered Design processes within an Agile delivery organization;
• Ability to perform foundational, formative, and evaluative research tasks throughout the design process;
• Ability to formulate answerable practical research questions and prioritize them across multiple research streamlines;
• Attention to detail and mastery of information design;
• Ability to invent custom methodology for persona development focused research if an existing research method doesn't provide product teams value;
• Experience with remote tools to conduct a research study such as UserTesting, Respondent.io, Qualtrics, Optimal Workshop, Figma, Miro, LucidSpark, LucidChart, Dovetail, Github, Jira;
• Ability to work both independently and in a team;
• Strong interpersonal skills with the ability to collaborate effectively with individuals and cross-functional teams that are geographically dispersed;
• A strong desire for creative problem-solving with a positive attitude;
• Understanding of user-centered design principles, traditional design principles, and understanding of UX and interactive design trends.

Nice to haves

• Bachelor's or MS in a human behavior related field, for example, four-years accredited institution in Anthropology, Human-Computer Interaction (HCI), Human Factors (Industrial Engineering), Psychology, or Sociology;
• Equivalent and demonstrable work experience if there is no academic background.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

• Competitive ompensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.