Join Our Team as a Systems Administrator (Linux) and Make a Difference!

If you're ready to join a team that values technical excellence and unparalleled customer service, we want to hear from you. Step into a role where you can make a real impact and grow as a Systems Administrator (Linux) with us.
Are you ready to dive into a dynamic role where your technical prowess meets exceptional client service?
We're seeking a Systems Administrator (Linux) to be the guiding light for our valued customers. If you're passionate about troubleshooting, problem-solving, and being a champion for technical excellence, we've got a place for you in our team.

Responsibilities

• Be the first point of contact, providing top-notch technical support to customers via phone, email, or chat
• Perform remote troubleshooting, expertly reproducing and isolating customer issues across various environments
• Collaboratively determine optimal solutions based on customer input and issue details
• Guide customers through the step-by-step process of resolving technical issues
• Take full ownership of customer problems, ensuring end-to-end technical resolution
• Develop and document best practices, elevating our processes to new heights
• Record and document interactions, prioritizing and executing tasks effectively
• Monitor and track incident progress, maintaining open lines of communication with customers
• Collaborate with software engineering teams, opening and documenting bugs for investigation
• Drive cases forward, engaging other teams as needed, all while deepening your technical expertise
• Adhere to security guidelines, procedures, and best practices to uphold excellence in every action

Requirements

• Minimum of 3 years' experience in IT Operations Support
• Demonstrated expertise in Linux administration
• Proficiency in reading and interpreting logs, including Linux and HTTP
• Ability to troubleshoot and explain investigations to both technical and non-technical individuals
• Showcasing critical thinking skills, including investigation, analysis, interpretation, evaluation, and problem-solving
• Stellar client-facing abilities with a keen eye for detail and a knack for understanding diverse client needs
• Fluent English communication skills, exceeding a B2+ level
• Excellent written and verbal communication skills with impeccable grammar and syntax
• Extensive experience in documentation creation, including articles, workflows, and procedures
• Strong email correspondence and phone etiquette
• Adept at managing high volumes and tight timeframes
• Exceptional time management skills with a focus on prioritization
• Self-motivated and an independent learner
• A team player with the ability to foster rapport and collaboration
• Highly motivated, multitasking professional with a customer-centric approach

Nice to have

• ITIL certification or experience in ITIL-based processes
• Knowledge in Javascript and Python (reading and understanding code)
• Experience with Gsuite products, adding extra depth to your skill set

We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills