As a Salesforce Technical Lead, you will be responsible for leading the support and development of Salesforce implementation, with a focus on Salesforce Field Service and Service Cloud application. You will play a key role in leading the support of the engagement.

This role requires a deep understanding of Salesforce technologies, including Field Service, experience in projects using Salesforce DevOps tools, and the ability to mentor a team of support engineers /developers and coordinate with offshore team to deliver successfully.

Responsibilities:

· Lead the Salesforce support team, providing technical oversight and direction for support and incident tickets, along with enhancements

· Act as a subject matter expert for Salesforce Field Service (SFS) application, leveraging this expertise to design and implement effective SFS solutions to meet business needs

· Collaborate with project managers, business analysts, and other stakeholders to ensure the technical solutions align with business goals and user requirements

· Develop and maintain technical documentation, including system architectures, data models, and API integrations

· Ensure code quality and maintainability by conducting code reviews, adhering to best practices, and implementing Salesforce development and security standards

· Mentor and develop team members, providing guidance and feedback to enhance their technical skills and professional growth

· Stay up to date with Salesforce releases, features, and best practices to drive innovation and continuous improvement in Salesforce solutions.

Qualifications:

· Bachelor's degree in computer science, Information Technology, or related field

· 4-5 years of experience in Salesforce development and support, with a strong portfolio of projects that demonstrate expertise in Salesforce technologies

· At least 1 project experience in implementing Salesforce Field Service solutions

· Salesforce certifications, such as Salesforce Certified Platform Developer I/II, Salesforce Certified Service Cloud Consultant, Salesforce Certified Field Service Consultant, are highly desirable

· Strong understanding of Salesforce best practices, design patterns, and limits

· Experience with Salesforce APIs, Apex, Visualforce, Lightning Web Components, and other Salesforce development tools

· Excellent leadership, communication, and teamwork skills, with the ability to manage and motivate development teams

· Strong problem-solving skills and the ability to deliver solutions under tight deadlines.

Salesforce Field Service skills and activities:

· Configuring Service Territories, Scheduling policies and Optimization rules of Service Appointments to enhance technician productivity and maximize resource utilization

· Configuring Dispatcher Console, GANTT chart, Scheduling Optimizer

· Configuring Google Map services for Service Location, Service Resources/Technicians

· Setup of SFS Data Model for Work Orders, Service Appointments, Service Resources, etc.

· Design and implementation of custom solutions using FSL to streamline service operations

· Developing Apex triggers and classes to extend the functionality of FSL and integrate with other Salesforce modules

· Creating custom Lightning components and Visualforce pages to provide tailored user interfaces for service technicians and dispatchers

· Integrating SFS with external systems using REST and SOAP APIs

· Implementing mobile solutions using Salesforce Mobile SDK and FSL mobile app to empower field technicians with real-time access to customer information and job details