SHARE SERVICE SUPERVISOR FOR AMERICAS COMPANY

?ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Lead training initiatives for the Accounts Payable (A/P) team to build a cross-functional group with multiple backups for each key function.

• System Administrator for Bottomline applications (TAC and TAP): managed user access and roles, maintain non-po approver limits matrix, review and verify all invoices, and oversee invoice holds and deletions.

• Monitored A/P performance metrics, including KPIs and the Processor Dashboard in Power BI, to ensure efficiency and identify areas for improvement.

• Manage the Receipts Not Vouchered (RNV) process for approximately 20 companies.

• Monitor the PO invoice aging backlog for each A/P team member to ensure timely processing and workload balance.

• Conducted monthly A/P status calls with company stakeholders to review performance and address concerns.

• Ensure the A/P team responds promptly and professionally to all inquiries received in the A/P inquiries inbox.

• Assume a proactive leadership role in A/P projects and automation initiatives, driving process improvements and system enhancements to boost efficiency and accuracy.

• Serve as the primary point of contact for daily issue resolution within the A/P team.

• Assist with annual external audit preparation and documentation.

EDUCATION/EXPERIENCE/SKILLS

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• Minimum of 5 years of Accounts Payable experience, with proven ability to manage and lead a team of 5–10 employees.

• Experienced in high-volume environments, handling both purchase order (PO) and non-purchase order (non-PO) transactions.

• Excellent verbal and written communication skills; fluency in English required.

• Strong organizational, analytical, and account reconciliation skills with attention to detail.

• Strong problem-solving abilities, with the capacity to analyze complex issues and break them down into actionable components.

• Thorough understanding of three-way matching (purchase order, receiving, and packing list).

• Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis).

• Professional and responsive in working with vendors and employees across all organizational levels.

• Collaborative team player with the ability to work effectively in a team-oriented environment.

• Committed to maintaining and following Standard Operating Procedures (SOPs) to ensure consistency and compliance.

• Sound judgment and decision-making skills, demonstrating practical thinking and composure under pressure.

• Highly organized, with a strong sense of prioritization and dedication to meeting deadlines.

• Experience with ERP and Bottomline software is a plus.