WE ARE LOOKING FOR YOUR TALENT!!

QUALIFICATIONS:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.

- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.

- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.

- MULTITASKING SKILLS AND THE DETAIL-ORIENTED FOCUS REQUIRED FOR A FAST-PACED ENVIRONMENT.

- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

- BILINGUAL - ENGLISH/SPANISH A PLUS.

SHIFT:

TRAINING 8:00AM TO 4:00PM GDL TIME (1-2 WEEKS)

SCHEDULED MONDAY TO FRIDAY 7:00 AM - 4:00 PM

OPERATION HOURS 7AM-7:30PM.

SALARY AND BENEFITS: MONTHLY BASE SALARY $16000

MONTHLY NET $13 800 - MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON INTAKES AND PERFECT ATTENDANCE TO BE ELEGIBLE.

BONUS WILL BE PAYED ONCE A MONTH. $1500 FOOD STAMPS (EMPLOYEE NEEDS TO START AT LEAST THE 5TH DAY OF THE MONTH TO RECEIVE PAYMENT THE FOLLOWING MONTH)

4% SAVINGS STAMPS

15 DAYS CHRISTMAS BONUS (INCREASES 1 DAY PER YEAR, UP TO 21 DAYS)

ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE

RESPONSIBILITIES:

- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.

- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.

- UPON SUCCESSFUL CONTACT, DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.

- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.

- COLLABORATE WITH TEAM MEMBERS TO DETERMINE BEST PRACTICES AND PROVIDE THE BEST EXPERIENCE FOR ALL INTAKE CONTACTS.. THEY CHECKED THE HEADCOUNT AND DO NOT NEED THIS POSITION

LOCATION:

NEXT TO PLAZA DEL SOL