What we offer:

What We Offer:
• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/es-mx/about/careers/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tasks and Qualifications:

Dematic is looking for a FSM / Service Cloud Specialist responsible for configuration changes, enhancements in our NA region. As the FSM Specialist, you will have the opportunity to work on the Business Transformation project and support the underlying applications.

Essential Role and Responsibilities

To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:

• Responsible for implementing part or all of the solution to the client, in accordance with an agreed Functional design
• Responsible for providing a detailed functional design for enterprise solutions
• Consult effectively with Client executives, Product Owner, Business Analyst and Development team while owning the delivery of complex development items
• Working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects
• Measure and optimize marketing automation programs with a focus on driving engagement, efficiency, and scalability
• Recommend and implement testing plans (A/B) to understand drivers of response and value
• Participates in meetings and build trust with internal business customers, understand business objectives and seeks alignment
• Defining and implementing of interfaces to upstream and downstream systems
• Manage & Understand Functional architecture analysis, research, design and development of new functionality and integration with key applications and services
• Monitor Risks / Issues and prepare appropriate mitigation plans
• Ensure best practices are followed and required processes and specifications are documented

Qualification Requirements

• Experience in Field Service Management applications
• Ability to work with Waterfall & Agile methodologies
• Results-oriented and demonstrated experience in leading work sessions with multiple stakeholders.
• Willingness to travel up to 10% in US and EMEA
• 8+ years of overall work experience required
• Bachelor's Degree or higher
• Minimum 8 years overall work experience in Field Service management area
• Nice to have a Certification on Salesforce Administrator and/or Platform Developer modules
• Extensive experience of working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects
• Knowledge and experience in building integrations in Salesforce with multiple other source systems
• Technically strong in designing, building Lightning Web Components LWC, APEX classes
• Experience in business process automation
• Knowledge on any other FSM products like Click Software, Oracle Field Service Cloud, MS Dynamics FSM etc.is an added advantage
• Strong analytical and problem-solving skills
• Experience identifying and addressing client needs, actively participating in client discussions and meetings, managing engagements including preparing concise, accurate documents
• Experience with engaging stakeholders to capture and prioritize business needs.
• Strong oral and written communications with excellent teamwork and interpersonal skills.