From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about joining our family.

JOB SPECIFIC TASKS

The purpose of the Sales Representative position is to present and involve our guest in the opportunity to become an owner of the finest vacation experience.

MAJOR DUTIES AND RESPONSABILITIES

1. Prepares each day to meet guests as a professional sales representative through proper dress and grooming.
2. Adheres to standard work hours 7am - 4pm.
3. Greets each guest in a warm and friendly manner as specified during initial meeting.
4. Uses approved presentation and support materials effectively and exclusively.
5. Achieves individual established performance guidelines within established time frames. Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management.
6. Provides customer service to guest as specified in training and direction of management.
7. Maintains the highest level of company/competition product knowledge by attending all required training sessions.
8. Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc.
9. Discusses terms and conditions, incentives, points and product pricing with customers.
10. Effectively gains commitment from guest to purchase.
11. Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve. Models and reinforces effective sales and customer service practices, behaviors and results.
12. Participates in staff meeting and attends other meetings, such as seminars and training as required.
13. Sales Ability/Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
14. Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
15. Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; Meets commitments
16. Teamwork/Collaboration - Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.
17. Lead by Example - Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
18. Motivate & Inspire Others - Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.
19. Building Relationships - Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
20. Develop & Retain Talent - Coach and develop others; communicate views about performance honestly and directly, while consistently recognizing and rewarding good performance.
21. Judgment/Decision Making - Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
22. Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures; Change's approach or method to best fit the situation.
23. Ethics and Integrity - Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
24. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills
25. Stress Tolerance - Maintaining stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization.
26. Optimism - Consistently taking ownership of and a positive and confident approach to goals and tasks at hand; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
27. Oral Communication/Written Communication- Listens and gets clarification; Responds well to questions; Participates in meetings; Able to read and interpret written information.
28. Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
29. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
30. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
31. Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

COMPETENCIES, BASIC SKILLS, and PERSONACHARACTERISTICS

Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
Learning and Applying Personal Expertise

Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others.
Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Basic Competencies

Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Functional Job Family Competencies

Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.