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Hoy
CLIENT SOLUTIONS & WEB SUPPORT REPRESENTATIVE
$13,700 - $15,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
WE ARE LOOKING FOR YOUR TALENT!!
RESPONSIBILITIES:
OUTBOUND CALLS TO WEBSITE CUSTOMERS TO SCHEDULE LONGER-FORMAT CALLS OR CONSULTATIONS WITH WEBSITE DESIGNERS OR MARKETING OVERVIEWS, INCLUDING BOTH NEWLY
IMPLEMENTED CUSTOMERS SEEKING TO “APPROVE AND GO LIVE” WITH THEIR NEW WEBSITES AND LONG-TERM CLIENTS WHO HAVEN'T REACHED OUT FOR ASSISTANCE IN RECENT
PERIODS
CONDUCT OUTBOUND CALLS REGARDING CLIENT EDUCATION, BILLING, QUESTIONNAIRES, SURVEYS, AND/ OR APPROVALS
ADVISE CLIENTS ON THEIR OVERALL WEB PRESENCE AND UPSELL ON ADDITIONAL PRODUCTS, WHEN APPROPRIATE
PERFORM QUALITY ASSURANCE ON CLIENT REQUESTS AND NEW PRODUCT RELEASES
TASKS INCLUDE SCHEDULING CALLS WITH IMATRIX INTERNAL TEAM MEMBERS, ANSWERING BASIC WEBSITE SUPPORT QUESTIONS, AND WORKING WITH CUSTOMERS TO ENSURE THEIR
NEEDS ARE BEING MET
JOB REQUIREMENTS
STRONG CUSTOMER SERVICE SKILLS, INCLUDING, ACTIVE LISTENING, POSITIVE ATTITUDE, AND THE ABILITY TO STAY CALM DURING STRESSFUL SITUATIONS
CLEAR VERBAL AND WRITTEN SKILLS AIMED AT UNDERSTANDING CUSTOMERS' NEEDS AND PROVIDING APPROPRIATE RESOLUTION
FLEXIBILITY TO WORK IN AN EVER-CHANGING ENVIRONMENT
EXCEPTIONAL ORGANIZATIONAL SKILLS AND ADAPTABILITY
TELEPHONE-BASED CLIENT SUPPORT OR CUSTOMER SERVICE EXPERIENCE
BASIC HTML KNOWLEDGE (RECOGNITION, DO NOT NEED THE ABILITY TO WRITE CODE) A PLUS
KNOWLEDGE OF SOCIAL MEDIA (FACEBOOK BUSINESSES)
PROFICIENT IN MICROSOFT OFFICE
OTHER DUTIES AS ASSIGNED BY THE MANAGER.
SHIFT: MONDAY-FRIDAY; 7:00AM-4:30PM LOCAL (COULD CHANGE)
SALARY AND BENEFITS: $15,000 GROSS MONTHLY
$760 MONTHLY NET BONUS (ASSISTANCE AND PUNCTUALITY)
$13,045.53 NET MONTHLY
$3750 WEEKLY GROSS
$3,003.90 WEEKLY NET SALARY
$3,178.9 WEEKLY NET WITH BONUS $500 FOOD STAMPS (AFTER 3 MONTHS)
4% SAVINGS STAMPS
15 DAYS CHRISTMAS BONUS (INCREASES WITH TENURE)
ALL OTHER LAW BENEFITS
ID: 20637546
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