If you are a highly organized, proactive professional with a passion for customer service and supply chain support, we encourage you to apply!

This role is focused on supporting the Purchasing Department by ensuring that order-related information is accurate and up to date. You will play a key role in delivering excellent customer service by managing communications between customers, suppliers, and internal stakeholders.

Profile:

• ?Strong communication skills
• Fluent in English and French
• Proficient computer skills
• Purchasing experience is desirable but not mandatory

Main Responsabilities:

• Process tickets/incidents from customers requesting order status and delivery information
• Process tickets/incidents from suppliers requesting clarification on order details such as quantity, unit of measure, and customer specifications (e.g., model or serial numbers)
• Contact suppliers via ticket/incident or phone for order confirmations
• Provide customers with updated estimated delivery dates (ETA)

*Location in Ciudad Obregón, Parque Tecnológico SonoraSoft (locations)