Robotics Technical Support Engineer (Americas)

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As a Technical Support Engineer with ABB Robotics, you will be responsible for handling support requests from our Global Robotics Division this includes our business partners and onsite deployment staff. This is a remarkable opportunity to get in on the ground floor of a robotics startup with a great product, and a growing team dedicated to the support and success of our customers. The successful candidate for this role will have a passion for helping people, a love of continuous learning and experience in providing Engineering Technical Support to all our Internal/External Customers.

This position reports to

Technical Support Manager

Your responsibilities

• Bilingual/Trilingual Engineering Support (Spanish, English and Portuguese desirable) for the ABB Global Robotics Division (Customers, Partners, Internal Teams) via Email, Chat and/or Phone.
• Monitor the Connected Services Portal and Follow up with Customer.
• Properly escalate unresolved issues to appropriate internal teams (Dispatch, Application Engineer, or Robot Factory) and provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their Robotics systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals (OneNote) and actively and continuously update technical skills. (Welding, Paint, MH, Vision, PM, etc.)
• Dynamic position as technical support engineer to perform field service and application engineering assistance as required, growing technical and support knowledge.
• Verification and Validation of latest Robot Software's (Robot Studio, RobotWare, PowerPacks).

Your background

• Bachelor's Degree in Mechatronics, Electric engineering or related.
• Fluent English and Fluent Spanish is a must. Fluent Portuguese is desirable.
• 2+ year experience in Help Desk or Robotics Field Service Engineer role.
• Experience in interpretation of electrical diagrams and industrial networks.
• Ability to diagnose and troubleshoot basic technical issues.
• Experience working at a technical level with robots (programming, configuration, etc.) and Industrial Communication Protocols.
• Familiarity with remote desktop applications and help desk software (Sales Force) and SAP is a plus.
• Teamwork, Adaptability, Handles stressful situations appropriately.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid