Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

The quality assurance knowledge management coordinator ensures the highest quality standards within the quality program. Develops and maintains knowledge management platforms, job aids, and repositories. Providing training and support to organizational employees and assessing the effectiveness and efficiency of the information. In addition to developing and implementing performance metrics, they will review and update policies and procedures on a regular basis.

Where you will make an impact

• Excellent organizational and problem-solving skills.
• Establish quality assurance standards to meet the business needs and align with the company's objectives.
• Comfortable working closely with technicians, supervisors, managers, and other quality analysts in a highly collaborative environment. Towards quality improvement initiatives.
• Identify gaps in quality and knowledge management and propose solutions for governance review and approval.
• Must be able to speak to small and large groups of people, speak interpersonally with individuals, report to management and meet with vendors.
• Coordinate and execute SME's meetings, Knowledge gathering events, and Creating knowledge articles.
• Can work effectively with others to achieve a common goal. Must be able to take initiative, think outside the box, and come up with creative solutions to difficult problems.
• Create reports to document errors and issues so that they can be resolved
• Improve existing services in collaboration with other teams.
• Assist in the development of training aids such as instructional materials, handouts, informal training videos, evaluation forms, and visual aids.

What will you bring

• Ability to work a flexible shift, including evenings and weekends, as needed.
• Strong analytical and problem-solving skills
• Exceptional attention to detail
• Exceptional interpersonal and communication skills, verbal and written.
• Ability to triage hardware/software failures, identify root-cause, and define corrective actions
• Comfortable with working closely with technicians, supervisors, and managers in a highly collaborative environment
• Effective time management skills and work ethic.
• Ability to conduct live classroom presentations and activities.
• Ability to follow defined process.
• Ability to be a strategic thinker and planner
• • Effective time management skills
  • Effective multi-tasking and prioritization

What makes #Ellucianlife

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance
  • Professional development opportunities

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