CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. CIMMYT is a core CGIAR Research Center, a global research partnership for a food-secure future, dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources.

CIMMYT is seeking a proactive, innovative, and self-motivated professional for the position of ICT Technician to work in the Knowledge Management - Information Technologies Unit at CIMMYT.

CIMMYT experiences an exciting time of organizational growth and development where improved and efficient processes/procedures can form the base of further success. Post holder would receive the opportunity to create these conditions. The location of this position will be CIMMYT-HQ in Texcoco, Mexico.

Specific duties:

Business Services Improvement

• System administrations tasks based on ISO 20000 processes and standard operating procedures in ITU
• Document configuration items, changes, and releases
• Recover data in the event of hardware or software failure.
• Prepare and clone new and replacing end user computers
• Set up and configure new and replacing end user computers on the corporate network
• Manage end user computer data transfers from/to end user computers provisioned on the new CIMMYTAD
• Set up and configure MS Office on-premises/Office 365 Pro Plus
• Set up and configure printing service for end user computers on the new CIMMYTAD
• Set up and configure network shares for end user computers on the new CIMMYTAD
• Attend General IT service requests and incident reports
• Perform other duties that may be assigned by supervisor from time to time

Requirements

• Bachelor's degree with a minimum of 2 years related work experience. Degree in Information Technology, Computer Science or Software Engineering.
• Microsoft Dynamics 365, AX 2012 Certifications: Development, Extensions and Deployment for Microsoft Dynamics 365 (a plus).
• Intermediate level in English language (English test will be administered; candidate must score a minimum of B2 as per CEFR).
• The selected candidate must exhibit the following competencies: Critical thinking, Teamwork, Client Orientation, Problem Solving decision making, Negotiation and Conflict resolution

Benefits

CIMMYT offers an attractive remuneration package and support for continuous professional development. In addition to the provisions of the Mexican Labor Law our package of benefits includes year-end bonus (40 days), vacation premium (56%), life and medical insurance, supermarket coupons, savings fund, social Mexican benefits (IMSS, SAR / Infonavit).