Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

We're hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our client

Primary Responsibility

• App Services

Azure Database for PostgreSQL Flexible Server

Azure Databricks

Cloud Service

Key Vault

Load Balancer

SQL Database

SQL Server

Storage Accounts

Virtual Machines

Monitor Logs

Resolver llamadas entrantes de clientes, chat y tickets de autoservicio

Proporcionar documentación detallada en el sistema de registro de tickets

Recibir y gestionar eficazmente las escaladas de problemas de los clientes

Asumir la propiedad y la responsabilidad de los problemas técnicos de los clientes

Aumentar la base de conocimientos mediante la transmisión de información sobre la resolución de nuevos problemas al administrador del Service Desk a través del proceso establecido de falta de conocimientos

Notificar con prontitud a la Gestión de Incidentes Críticos los problemas de alta prioridad tras recopilar la información necesaria para su escalado

Mantener un alto nivel de calidad de la experiencia del cliente

Gestión de incidencias, mejora de servicios/procesos, gestión de accesos de usuarios, gestión del conocimiento

Forma el nivel de asistencia inicial de la aplicación y la primera interfaz para los servicios de asistencia

SOP / Resolución y cumplimiento basados en scripts

Realización de controles preventivos y rutinarios diarios

Realizar el seguimiento de los trabajos y la gestión de la alimentación por lotes

Buscar continuamente posibilidades de reducir la afluencia de incidentes mediante secuencias de comandos, autoservicio, automatización y preguntas frecuentes para los usuarios finales de la empresa

Análisis de RCA determinados patrones de incidentes recurrentes

resolución de incógnitas y el cumplimiento ad hoc mediante cambios de configuración, soluciones provisionales

Realización de diagnósticos relacionados con los tickets y restablecimiento de los servicios mediante correcciones

Activar la gestión de problemas mediante análisis periódicos de tendencias y para incidentes en los que no hay solución posible.

Esfuerzo continuo para «desplazar a la izquierda» los incidentes mediante la creación de artefactos de conocimiento / guiones

Gestión de solicitudes de servicios ad hoc o no estándar

Apoyo durante el análisis del impacto del cambio

Programación y gestión de trabajos por lotes manuales/ad hoc

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.