Open locations: Mexico City, Guadalajara, Monterrey, Querétaro

?General skill set:

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Strong Knowledge in:

• to end SAP upgrades (SPS, Major SAP version), applying support packages and other support activities.
• Strong knowledge and experience in HANA Database and MS SQL Database Administration.
• Configuration knowledge on SAP cloud offerings such as BTP, SAC, Cloud connector, etc.
• Prepare and monitor performance reports and implement solutions to improve the system performance.
• Proven expertise in performing Kernel update, support pack update and SPS upgrade.
• Strong knowledge in performing end to end system refresh
• Excellent knowledge in client copy, applying OSS notes, EWA report analysis, Printer administration, Fiori administration.
• Solution Manager implementation and configuration.
• SLT Replication setup, configuration and administration
• SAP BOBI, Data services installation and configuration
• Proficient in the use of methodologies supported by SAP best practices.
• Excellent Knowledge in UNIX/ Linux and Windows OS platform.
• Communicating appropriately and in a timely manner with the requester (end user), the business, and the various stakeholders that this role will need to interface with, including NOC, Hosting Operations, IT, etc.
• Must be proactive and self-motivated.
• Must be easily understood and possess excellent English communication skills, both verbal and writing skills.
• Must Have customer facing experience.
• Exposure to ITIL framework

Preferred Skills:

• ITIL certification
• SAP S/4 conversion, HANA Database administration, SAP Solution Manager, SAP S/4HANA System Administration Certifications