Hi, Guadalajara! Wipro Technologies is looking for your talent!

Who are we?

Wipro, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects.

We are specialists in technology consulting, design, engineering and operations, and we help our clients realize their ambitions and build sustainable, future-ready businesses.

If you have the desire to be part of large national and international projects and are ready to create a global impact, join us on the mission to build a brighter and more sustainable future for all!

We are looking for a Bilingual (ENG) Customer Care Representative for one of our new proyects with great and potencial growth.

The ideal candidate has great enthusiastic attitude and loves talking to people and proactively solving issues. You will be responsible for converting company clients into passionate promoters.

What you will do:

Mandatory Profile Requirements:

Location:

Guadalajara, Jalisco.

Type of work:

100% On-site.

Building address: Av. Cristóbal Colón 6013, Módulo 04, Nave 02, colonia Santa María Tequepexpan, con código postal 45601, San Pedro Tlaquepaque, Jalisco

Schedule:

Monday to Friday only, 8 working hours from 6 AM to 7 PM.

Monthly Salary:

Up to $18,500 monthly.

What we offer:

Did you like it? Don't hesitate and apply now to this great opportunity!

Don't forget to check that your personal information such as phone number, email address and CV (CV must be in English) are correct and updated.

Job Type: Full-time

Pay: $18,500.00 per month

Private Parking lot.

Weekends off.

Two extra floating/vacation days.

Utilidades.

Food Vouchers.

30 days Christmas Bonus.

Vision insurance.

Dental insurance.

Major medical insurance.

Life insurance.

All law benefits.

Problem solving abilities.

Demonstrated ability to be a fast learner and diligent worker.

Thinks outside of the box.

Ability to multitask and work under pressure.

Critical thinking and logical thinking.

Fair written and verbal communication skills.

Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.

High School graduated provable. (Mandatory).

Advanced level of English (Spoken and written). (Mandatory).

6 months minimum of relevant experience in Customer Service. (Mandatory).

Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

Resolving client complaints.

Providing information on Billing for services and payments for customer's services.

Providing information about products and services (additional services, tariffs).

Work with internal departments to meet client's needs.

Solving telephone requests from existing clients of our business client.