Work modality: On-site with 2 days of remote work per week

Reports to: Deputy Country Manager (CDMX)

Role type: Operational and client-facing

Language requirement: Intermediate-advanced English (spoken and written, for reporting and calls)

Key Responsibilities:

– Operate and oversee payroll processes for multiple clients in Mexico

– Ensure full compliance with Mexican labor, tax, and social security regulations

– Perform payroll calculations in BIPO's local payroll system, including taxes, benefits, savings funds, etc.

– Deliver services and reports directly to clients

– Manage client onboarding processes

– Maintain daily communication with clients

– Propose operational improvements and automation initiatives

– Meet defined KPIs and SLAs

Key Client Insights:

– BIPO Mexico's team is small (currently 4 people; this will be the fifth hire).

– Looking for someone extremely organized, urgent, accountable, and able to multitask under pressure.

– The person must handle direct communication with clients and also run payroll calculations.

– Will initially handle 1–5 client accounts, potentially growing to 10.

– No industry limitation for client accounts.

– English is required for both written and spoken communication with clients and global team.

– Previous hire failed because they focused only on client interaction and avoided payroll operations.

– If this candidate performs well, they could be promoted to lead the GPO team.