Departement: Logistics

job title: Customer service

Reports to (Job Title): logistic manager

Responsibilities:

· Customer service Management

The final goal is to help preserve our reputation by ensuring our Customers satisfaction to be capable to drive a sustainable growth of our business.

· Development of the relationship strategy with internal and external Customers.

· Receiving orders / programs from customers

· Different ways: fax – email – web EDI with customers portals - …

· Processing orders in the defined ways and times

· Inserting data into the company system (SAP)

· Monitoring and direct feedback on any variations / deviations (increase or decrease)

· Respecting delivery terms (outbound logistics – fiscal documentation – relation with custom agent- …)

· Emission of documents related to delivery (delivery note and Invoice)

• Collecting customer details where missing (i.e. shipping address, invoice addressee etc)
• Keeping customer folder on Partage updated (quotations, po, etc)
• Entering sales order confirmations and update them on a weekly bases
• Checking every week what is due for shipment

· organize transport documents in collaboration with the forwarder and transport company

· Interface with the customs office(export)

· Direct feedback on achieved business: feelings / requests / complaints

· Direct feedback on potential business: opportunities

· Responsibility for service quality and customer satisfaction

· Solving exceptional situations in logistics activity

• Issuing delivery note
• Giving the DDT and invoice to the warehouse for material preparation
• Sending invoice to the customer once the material is collected
• Making sure there is no delay in any of above duties

· Keep the confidentiality of the data and information it has access to.