In YAGEO Group we are looking for a Technical Customer Care Agent who provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customer while addressing customer support requests.

Education & Experience

Engineering school with 2 years' experience in Sales & Support / Solution center / Technical Support / Commercial

Responsibilities

• ?Phone, e-mail, live chat and webform support.
• Welcome the customer and take ownership ensuring customer satisfaction throughout the request.
• Understand the customer's technical and application needs, to promote the appropriate Telemecanique Sensors offer that meets the customer requirements.
• Use bFO data base (salesforce) to manage every case resolution, records and trackability.
• Identify issues and risks, analyze and understand underlying causes, and devise appropriate action plans.
• Provide general & technical support for customers, particularly regarding technical information on products, prices, discounts and application information during the pre-sales & after sales.
• Being able to address customers inquiry with website (cross ref / substitution / product selector / technical specifications)
• Manage and resolve customer requests and claims on due time with the relevant actors.
• Leverage product catalog to respond to customer needs and consequently generate orders.
• Ensure successful execution of strategies. Monitor and follow-up on plans using relevant metrics (short-term and long-term).
• Know, describe and use Schneider Electric offer in terms of characteristics, features, advantages and general applications, to position it against competitive offers, to best answer customer needs.
• Understand and anticipate customer needs, applications and values. Focus on customer total EXPERIENCE and LIFECYCLE. Create a sense of win-win partnership.

Qualifications and Skills

• Advanced English.
• Issue Resolution.
• Communicate Effectively.
• Customer Case Management.
• Transactional Selling.
• Technology Solutions Advocate.
• Focus on Customer.

If you like to become a member of us, KEMET would be happy to schedule an interview with you. If you know someone who fits the profile, please share it with us.