Responsabilities:

1. Account Management and Customer Service:

- Assist in managing customer accounts, including order processing and tracking.

- Provide exceptional customer service by promptly addressing inquiries and maintaining positive

customer relationships.

- Coordinate the preparation and delivery of product samples to potential and existing customers.

- Collaborate with operations and quality teams to ensure timely order fulfillment and resolve

customer issues.

2. Sales Support and Research:

- Follow up on sales leads, inquiries, and potential opportunities.

- Conduct research to identify new sales leads and market trends.

- Assist in preparing sales presentations, proposals, and product demonstrations.

- Contribute to sales forecasting and reporting to support sales strategies.

3. Trade Support:

- Collaborate with the Traders to develop sales strategies and manage commodities.

- Assist in sales quoting, contract management, and negotiation.

- Build and nurture strong customer relationships to maximize account retention and upselling

opportunities.

- Provide Traders with training support and CRM management.

4. Personal and Professional Development:

- Learn commercial sales strategies, pricing, and cost calculations.

- Develop product knowledge and stay informed about industry trends.

Requirements:

- Bachelor's degree in business, marketing, or a related field preferred.

- Previous experience in sales support, customer service, or account management is a plus.

- Strong communication and interpersonal skills.

- Excellent organizational and time management abilities.

- Proficiency in MS Office Suite and industry-related databases.

- Detail-oriented with a commitment to accuracy.

- Self-motivated and eager to learn.

- Ability to work collaboratively in a team environment.

- Familiarity with organic ingredient industry trends is a plus.