Job Position: Patient Care Scheduler (Provider Liaison)

Work Arrangement: Fully Remote – Based in the Philippines or LATAM

Job Type: Full-time, Independent Contractor

Work Schedule: Monday–Friday, 9:00 AM to 6:00 PM Eastern Time

Our client is a U.S.-based healthcare organization focused on increasing access to life-saving medications for patients with chronic conditions. They partner with leading hospitals, pharmacies, and healthcare providers across the U.S. to simplify the patient care process and ensure timely, affordable treatment.

We're looking for a Patient Care Scheduler to support our rapidly growing provider network. This is a mission-driven role ideal for someone who is organized, persistent, and passionate about creating better health outcomes.

Role Overview:

As a Provider Liaison & Scheduler, you'll be responsible for coordinating with healthcare providers and pharmacies to secure signed Collaborative Practice Agreements (CPAs) and schedule clinical consultations between patients and pharmacists. You'll handle high-volume outreach, document communications in our CRM system, and ensure patients move efficiently through the scheduling process.

This role is ideal for someone with a healthcare coordination background, strong communication skills, and the ability to follow through across multi-step processes.

Purpose of Your Role

To ensure that every patient referred into our program can quickly access the clinical care they need—by securing CPA signatures from providers and efficiently scheduling consultations. You'll streamline the path between physician, pharmacist, and patient, directly improving patient access and care timelines.

Requirements1. Provider Outreach & CPA Coordination

• Reach out to physician offices via phone, email, and online fax to introduce and secure CPAs
• Explain the purpose and process of CPAs to medical staff
• Persistently follow up on unsigned agreements using standardized scripts and sequences
• Accurately log all communication and document status in the CRM

2. Patient Scheduling Support

• Once CPAs are secured, schedule patients for consultations with pharmacy partners
• Coordinate schedules between patients and clinical teams
• Confirm and document all appointments, reschedules, and follow-ups

3. Data Management & Reporting

• Maintain clean, up-to-date CRM records for every provider and patient case
• Identify and escalate unresponsive or rejecting providers to U.S. team
• Submit weekly activity and performance reports to the operations team

4. Workflow Optimization (Growth Opportunity)

• Proactively identify bottlenecks or inefficiencies in outreach and scheduling processes
• Recommend improvements or new SOPs to streamline operations
• Collaborate with other schedulers (as the team grows) to share learnings and best practices

Preferred Experience

• 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
• Proven experience speaking with physicians, clinic staff, or healthcare providers
• Familiar with CRMs (e.g., Telescope), online fax tools, Google Sheets, and remote collaboration tools like Slack and WhatsApp
• Past experience working with U.S.-based teams in a fully remote role

Key Skills & Attributes

• Clear, confident communicator – able to explain complex workflows to medical professionals
• Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
• Critical thinker – makes suggestions to improve processes and flag issues
• Independent and proactive – thrives in a remote setting with minimal hand-holding
• Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support

Benefits

• Potential for profit share based on performance
• Fully WFH, forever
• Annual team retreat
• Unlimited PTO
• Potential Growth Opportunities