Location: Blvd. Agua Caliente 10470 - Bodega 2, Revolucion, 22015 Tijuana, B.C.

Job Type: Full-Time On-Site

Department: Sales & Customer Support

About Us: Fulham is a leading global manufacturer of innovative lighting solutions, providing high-quality products to businesses worldwide. We pride ourselves on delivering exceptional service and fostering strong relationships with our customers. We are currently seeking a dynamic and quick-thinking individual to join our team as an Order Processing & Business Development Associate. This role offers a unique opportunity to grow within the company, starting with order management and evolving into soft sales. Job Responsibilities:

Order Processing & Customer Support • Accurately process customer orders and ensure timely fulfillment. • Communicate with customers regarding order status, product availability, and any necessary adjustments. • Collaborate with logistics and warehouse teams to coordinate shipments and resolve any order-related issues.

Customer Relations & Soft Sales • Develop and maintain strong relationships with clients through professional and engaging communication. • Assist customers in selecting the right Fulham products for their needs. • Identify opportunities to upsell or introduce new products to businesses. • Proactively follow up with clients to ensure satisfaction and encourage repeat business.

Problem-Solving & Quick Thinking • Address customer inquiries with confidence and efficiency. • Troubleshoot order discrepancies, resolve issues, and provide alternative solutions when needed. • Stay informed about product specifications and industry trends to better assist customers. Qualifications & Skills:

Strong communication and interpersonal skills – Ability to build rapport with clients and respond to inquiries professionally.

Quick-witted and adaptable – Comfortable thinking on your feet and providing accurate, effective solutions.

Detail-oriented and organized – Ensures accuracy in order entry and processing.

Basic sales acumen – Ability to identify sales opportunities and introduce relevant products to customers.

Proficiency in office software – Experience with CRM systems, order management tools, and Microsoft Office is a plus.

Previous experience in customer service, sales, or order processing is preferred but not required.

A team player with a proactive mindset – Willing to learn and contribute to a growing business.

We offer:

8:00 a.m. to 5:00 p.m. Weekends off! ON-SITE ONLY.

All law benefits.

The opportunity to transition into a sales-focused role over time with bonuses to be determined. If you're enthusiastic, quick-thinking, and eager to help customers, we'd love to hear from you!