Key Responsibilities

• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
• Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
• Support the subject matter expert (SME) for all policies and procedures.
• Ensure data integrity through audits of the HR Information System.
• Update and analyze work process design and flow for policies and procedures.
• Provide policy interpretataion recommendations.
• Create and present training presentations.
• Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
• Serve as an employee and customer advocate.
• Identify and drive process improvements, quality and compliance across the function.
• Analyze data issues and provide Root Cause Analysis in problem resolution.
• Incorporate Lean practices into all daily activities and ongoing projects.
• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
• Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
• Assist with data migration and auditing during acquisition process.
• Ensure alignment of grading structure and support Gender Pay Reporting.
• Foster, develop and maintain strong internal and external relationships with key vendors.
• Ensure use of employee self service.

Requirements

• University degree.
• + 1 year of experience in Human Resources.
• Advanced conversational English.
• Microsoft Office.
• Knowledge of platforms such as Workday, SuccessFactors, or ServiceNow (Desired).

Skills:

• High attention to detail.
• Excellent customer service skills.