Company Description

VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love - whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.

Job Description

Works as first point of contact for the customer and plant - for all issues relating to their accounts; creating, auditing and revising Pre-Production and Master Data in THES systems based on customer information. Reviews customer information for accuracy against system data, prepares documents necessary for order entry creation, inspection and archives for review, if needed.

Main Activities:

• On-Boarding of new customer, attending calls to review new process, propose improvements, contract analysis to determine allowances.
• Pre-Production / Master Data Function / Order Processing / Distribution follow up.
• Print Procurement, if required (quotes requested to different suppliers to determine the best option).
• Monitors orders daily via AOR Report to make sure Vantiva is meeting SLA for both manufacturing and shipping; and for dry good shortages for dry goods supplied by customer, maintain notes on AOR and scheduling/due dates.
• Supports and works with Distribution Team & Carriers to make sure orders ship on time.
• Resolves issues related to inventory, pricing, invoicing, dry good deliveries, client complaints, returns and specialty builds.
• Interacts with the Finance Group when "line of credit" issues occur. Coordinates release of same, so as not to delay production and SLA. Pricing breakdown report, if needed for the customers.
• Follow up on customer requests.
• Works with customers to obtain forecasting information and communicating upcoming releases to the appropriate groups.
• Inventory management of the customers. Monitors Inventories, generate reports, confirms physical product matches with inventory via cycle count request and make sure clients are billed for obsolete stock as required in their contracts.
• Reviews and approves all freight invoices.
• Provides support and back-up to other members of the team from different studios.
• Assist with training for new team members as needed

Qualifications

• Medium Excel level.
• Office package.
• Fluent English 90% (written, spoken) mandatory
• Bachelor Degree.
• Preferable knowledge on SAP.
• Experience in Order Entry/Master Data Functions.
• Customer Service experience.
• Team-work, Analytical and Problem solving skills.
• Proactive attitude.
• Ability to prioritize and coordinate activities while working under pressure to meet strict deadlines.

Additional Information

Temporary position.