450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally.

That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! 

What we're looking for:

The ideal candidate has experience with developing and executing Market Research Fielding plans, ensuring that we reach quota within project timelines and budgets. Part of this role will include management and setup of the commercial and operational aspects of integrating 3rd party top-up vendors to help us with our internal quotas as needed. 

Responsibilities 

•       Develop and execute fielding plans for all quotas that require external assistance

•       Communicate with Sermo's global network of vendors to kick off, advance and ultimately resolve top-up engagements

•       Fine tune and revise calculations and actions taken by the RTP Fielding module 

•       Catalog and report on sub-optimal vendor selection decisions made at Bidding

•       Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module

•       Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed

•       Coordinate with Client-facing staff when client approval for changes are required for any quota

•       Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines

•       Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs 

•       Prepare, deliver and improve on SOPs governing Sermo's delivery methodology on project fielding & top up  

Skills and Qualifications 

•       Natural ability with data analysis, and insights generated from numerical data

•       Experience developing and executing fielding plans alongside clients

•       Expert knowledge of Market Research industry top up market 

•       Proven record of high performance in a role assisting others in project/program delivery 

•       Strong preference for a dynamic work environment, with complex moving parts and deadlines 

•       Excellent communication skills, both with internal stakeholders as well as with external Sermo clients 

•       Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time 

•       Detail-oriented and accurate, even under periods of high workload 

·ONLY CANDIDATES LIVING IN PUEBLA AND SURROUNDING AREAS WILL BE CONSIDERED