About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya .

ABOUT THE OPPORTUNITY

We're seeking a Designated Technician On Site to support our designated customer for the Global Business Operations, Services in CALA. May require covering flexible shifts as customer requests. May provide support to remote post-sales of software and/or hardware systems, sub-systems, and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and on-site support. This position is intended to provide on-site support to designated customer.

ABOUT YOU

• Experience working on site with customers, knowledge of Avaya Technology (desirable)
• Knowledge of IP Telephony basics, Networking, Avaya platforms (desirable)
• Work performed depends on others for direction, guidance, and instruction. Deals with routine to moderately complex problems or issues.
• Associate or Bachelors degree in Computer Science or Electrical Engineering or equivalent experience is preferred plus 1 - 3 years of related experience

Experience

1 - 3 Years of Experience

Education

Associate Degree or Bachelor Degree or equivalent experience in Computer Science or Electrical Engineering

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-LD1