Intern process optimization engineer for customer support

Description -

Four-year university students who are working in a technical internship role at hp during their study or in summer breaks between university semesters.

Responsible for participating in multi-disciplinary process improvement initiatives. Develops, documents, and supports process improvement initiatives to optimize operational processes related to the initiatives of "Support Efficiency" for the PC business.

Responsibilities:

• Supports Support Efficiency initiatives that involve one or more functions and project teams to drive process improvement for products or service offerings.
• Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis.
• Generates documentation in accordance with provided plan and detailed specifications, including budgets, resource allocation plans, and other support requirements.
• Supports project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating documentation.

Education and Experience Required:
High School Degree 4th Year of University completed--typically a technical degree specialization.

• Structured Query Language (SQL)
• Microsoft Excel, intermediate level
• Statistical programming language & Statistical process controls
• Machine learning
• Data visualization
• Data collection and cleaning
• Communication
• Critical thinking
• Problem-solving

Job -
Administration

Schedule -
Full time

Shift -
First Shift (Mexico)

Travel -
No

Relocation -
No

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.