Bolsa de trabajo customer support engineer en Jalisco

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Bilingual Chat Support Agent

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HERBALIFE INTERNACIONAL DE MEXICO SA DE CV enGuadalajara, Jal.

Empresa verificada

Sobre el empleo

Categoría: Atención a clientes - Call Center

Subcategoría: Atención al cliente

Educación mínima requerida: Bachillerato

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Híbrido

Descripción

POSITION SUMMARY:

The Bilingual Chat Support Agent is responsible for managing and responding accurately to customer service inquiries submitted through the “Contact Us” pages on various company websites. These submissions generate cases within the Salesforce platform. The agent will also support ongoing projects related to the contact center's current processes and future enhancements. This role is key in helping deliver a positive customer experience by ensuring timely, effective, and appropriate responses.

RESPONSIBILITIES:

Receive, assess, and respond to inbound inquiries submitted online.
Efficiently route cases to the appropriate department based on inquiry type.
Ensure all cases are handled within the required service level agreements (SLAs).
Manage multiple tasks simultaneously while meeting deadlines and following up as needed.
Accurately document all customer interactions, including inquiries, complaints, and resolutions.
Follow up on cases that require additional information until resolution is achieved.
Collaborate with the Content team to identify and recommend new knowledge base articles.
Participate in testing and planning for enhancements to the customer support database and systems.
May be required to provide support for national or international corporate events.

?REQUIRED QUALIFICATIONS:

Minimum 2 years of customer service experience.
Experience in order support or distributor services preferred.
Strong verbal and written communication skills.
Bilingual proficiency in English and Spanish preferred.

?WE OFFER:

Competitive benefits package above legal requirements.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20351923

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