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Bolsa de trabajo customer service representative temporal - OCC

1 resultados

Ordenar por: Relevancia

Relevancia

Fecha

Customer service representative

$18,300 Mensual

Position Overview: We are currently seeking self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functiona ...

  • Prestaciones superiores a las de la ley
  • Fondo de ahorro
  • Vales de despensa
INSULET MEXICO
Guadalajara, Jal.
Bolsa de trabajo INSULET MEXICO

Bilingual customer service representative

$12,000 - $13,000 Mensual

Job Summary: The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inqu ...

  • Prestaciones superiores a las de la ley
  • Excelente esquema de comisiones
  • Capacitación pagada
ONE OPen Exchange Netw...
Cancún Centro, Benito Juárez, Q. Roo

Sé de los primeros en postularte

Atención a cliente

$8,481 - $10,000 Mensual

Inicia tu carrera profesional en atención al cliente, Si eres una persona entusiasta, con ganas de aprender y crecer, ¡este es tu momento! Posición: Atención al Cliente - Call Center Ubicación: Cent ...

  • Prestaciones de ley
  • Capacitación pagada
  • Prestaciones superiores a las de la ley
Atento Servicios, S. A...
Monterrey, N.L.
Bolsa de trabajo Atento Servicios, S. A. de C.V.
  • 1

Hace 1 día

Customer service representative

$18,300 Mensual

INSULET MEXICO en
Company logo

Sobre el empleo

Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Universitario sin titulo

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Beneficios

  • Prestaciones superiores a las de la ley
  • Fondo de ahorro
  • Vales de despensa

Descripción

Position Overview:

We are currently seeking self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.


The Product Support Specialist 1 role is responsible for providing product support for Insulet' OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 1 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset.


Responsibilities:

  • Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.
  • Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand-held controller and continuous glucose monitoring systems (CGMs).
  • Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations.
  • Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.
  • Acts as a customer advocate to represent the customer's needs internally.
  • Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, .
  • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
  • Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90%
  • Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation:
  • =90% scheduled adherence
  • = 2.5% Call Abandonment Rate
  • Average After Call Work (ACW) = 145 seconds
  • KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced.
  • Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training.


Required Qualifications

  • Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification
  • Between 2-5+ years in medical call center experience or medical support experience
  • Experience with use of electronic documentation systems
  • Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors
  • Ability to type 45+ WPM with a high rate of accuracy.
  • Proven ability to learn, retain and apply material taught in either a virtual or in person environment.



Preferred Qualifications

  • 0-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care.
  • Medical call center experience or experience in medical support role
  • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred


Location:

  • Onsite
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20562210

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