Job Summary:

The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries, assisting with dining reservations, and proactively offering customized solutions to boost customer satisfaction and loyalty.

Key Responsibilities:

• Engage with customers in a personalized manner to provide comprehensive assistance and information.
• Identify opportunities to enhance the customer's experience by introducing relevant products and services.
• Provide personalized assistance to customers, guiding them through their dining reservations.
• Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
• Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
• Cultivate trust and strong rapport with customers through open and interactive communication.
• Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
• Continuously educate oneself about our products to offer comprehensive support during customer interactions.
• Ensure smooth transfer of qualified customers to the sales team.
• Embrace additional responsibilities as assigned to contribute to the team's success.

Requirements

• Experience of 2+ years in customer support.
• High School Diploma or equivalent educational background and/or experience
• Proficiency in working with CRM systems and adhering to best practices.
• Exceptional phone communication skills, coupled with active listening abilities.
• Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
• Knowledge of cruise sales and services is preferred, though not mandatory.
• Ability to multi-task complex scenarios with ease

Business Casual Attire:

• Business casual attire is required for this role reflecting a polished and professional appearance.

*Physical Requirements*

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ONLY RESUMES IN ENGLISH WILL BE REVIEWED

Salary:

$13,600 MXP Gross Monthly

Benefits:

Transportation Allowance $3,000 MXP gross Monthly

Food vouchers $1,300 MXP Monthly

30 days Christmas bonus

50% Vacation Premium