Primary purpose of the position:

The role of the Shared Services Associate Analyst is to execute a sub process within a business process area. In completing daily actionable steps, the Associate Analyst role completes various deliverables by accurately entering data, quickly resolving problems, managing documents, communicating with internal/external customers, looking for process improvement opportunities, and being accountable for the seamless execution of a sub process. Associate Analysts are critical to the successful operation of Global Business Services (GBS) Delivery Centers by serving as a high-performing member of the end-to-end process team.

Essential Responsible Areas:

1. Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
2. Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
3. Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
4. Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
5. Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
6. Positively interacts with team members and internal/external customers to provide high-quality outcomes.
7. Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
8. Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. May participate in process improvement exercises
9. Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
10. All other assignments associated with above mentioned tasks, which employer assigns to employee.

Region Specific Responsible Areas:

** Manager may add details for specific functional area when posting externally for recruitment, such as collections from customers, etc.. Provide additional clarity on bullet point #1

Business Capability Departments:

Account to Report: Process Accounting Transactions – see associate accountant role

Customer to Cash: Accounts Receivable: Customer collections role, heavy external customer facing.

Source to Pay: Accountants Payable: Process purchasing activities and payments to vendors. Internal customer facing role.

Plan to Deliver: Supply chain processing activities.

Hire to Retire: Employment processing activities.

Position Requirement & competencies:

Professional & Education Qualification

• Bachelors degree in Business or related field; equivalent work experience in functional area may be substituted
• Preferred job related experience in functional area, not required

Skills

• Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
• Quick to learn new tasks, develop skills, and adopt change
• Advanced language skills to include fluency in English, both written and verbal

Knowledge

• Preferred SAP and/or JDE experience
• Strong proficiency in Microsoft Suite