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Sr. Account Specialist Supervisor
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Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Capacitación pagada
- Plan de crecimiento personal y laboral
Descripción
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You're excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We're excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
ID: 20610092
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