The sales support is responsible to execute pre-sales and post-sales processes for Wolong Electric located at Monterrey México.

Essential Responsibilities: 

• Able to perform in fast paced customer centric environment.

• Ability to resolve multiple inquiries from our customers and distributors thru different channels (Telephones, Chats, Cases, E-mails)

• Provide high-quality customer service, addressing multiple inquiries from customers and distributors through various channels (phone, chat, email, case system).

• Accurately enter purchase orders, verifying customer documentation and processing orders in the ERP system.

• Elaborate commercial proposals and quotations documents, aligned with our technical and pricing guidelines

• Engage our technical experts to response complex RFQs/RFPs on a timely manner

• Monitor manufacturing plans to ensure alignment with customer requirements and delivery timelines.

• Prepare and maintain shipping schedules, coordinating with internal teams and logistics to meet deadlines.

• Support order management activities; accurately input orders from internal or external customers

• Effectively retrieve, open, validate customer POs prior to inputting in our ERP platform

• Coordinate and engage internal areas and logistics teams to achieve customer deadlines

• Navigate effectively within multiple tools, systems and internal processes to deliver accurate and timely deliverables, release orders and resolve customer's inquiries

• Other tasks assigned by Manager or applicable leadership

Qualifications/Requirements:

• University degree or Minimum of 2 years in a similar position with experience engaging with internal and external customers 

• Fluent in English both verbal and written 

• Industrial/ISC knowledge, sales support or customer service 

• High degree of comfort working with technology and systems of record 

• Team-player 

• Unquestioned Integrity 

• Confidence

• Independence 

• Ability to work unsupervised 

• Strong attention to detail 

Technical qualifications:

• Prior experience in sales, commercial finance, contract negotiation and execution are 

preferred

Desired Characteristics / Other qualifications:

• Technical aptitude to interpret specifications for projects 

• Knowledge of legal aspects and implications of contracts, terms and conditions 

• Industry knowledge / competitive landscape understanding at a transaction level 

• Technical knowledge of Motor business 

• Strong interpersonal skills 

• Resourcefulness – ability to utilize internal/external resources and networks to identify solutions 

• Ability to connect and engage with all levels in the business and appropriately flex communication style to suit these varying audiences 

• Ability to work well individually and part of a team to meet tight deadlines and handle multiple projects/tasks

• Self-motivation and commitment to achieve objectives 

Benefits:

• 30 Days of Chritsmas Bonus

• 16 Vacation Days

• 60% Vacations Premium

• 6 Floating Days per year

• 13% of Saving Found (caped by low)

• 10% of Meal cupons (caped per month)

• Pension Plan (voluntary)

• Major Medical Insurance

• Life Insurance