Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As E-Commerce Manager, you will be responsible for leading and growing direct online revenue (B2C & B2B) for 61 hotels across the Americas and LATAM. This role is a blend of strategic leadership, hands-on execution, and cross-regional collaboration-with a strong focus on performance, optimization, and digital innovation.

What will you do?

• Drive Direct Revenue: Lead brand.com (B2C & B2B) strategy for 61 hotels in the Americas and LATAM feeder markets for Europe & Americas.
• Optimize Digital Performance: Partner with hotel leaders, revenue teams, and marketing to boost eCommerce performance.
• Stakeholder Collaboration: Work closely with internal/local stakeholders (hotel directors, business unit management, revenue department, marketing) to optimize digital performance.
• Coach & Inspire: Train and guide local teams and an eCommerce specialist, building a high-performing digital culture.
• Lead Performance Marketing: Be the go-to expert for brand.com initiatives and liaise with HQ teams for digital advertising, and acquisition strategies. Also, support boosting Organic Growth executing local SEO and link-building strategies aligned with HQ.
• Manage Web Shops: Oversee LATAM hotel webshops-ensure they are optimized for usability, conversion, and sales.
• Analyze & Act: Leverage web analytics to drive conversion rate optimization, user experience improvements, and personalization.
• Improve Price Competitiveness: Monitor pricing dynamics and fix disparities to maximize direct bookings.
• Ensure Site Excellence: Participate in product testing, bug tracking, and feature development to enhance the booking experience.
• Stay Compliant: Ensure local legal, cultural, and consumer requirements are reflected in web strategies.
• Report with Impact: Provide regular updates and strategic insights to the Regional Office in Madrid.
• Study the Market: Track competitor activity and uncover opportunities through ongoing market research.
• Demand Generation (Bonus Skill): Collaborate with Headquarters Demand Generation teams to align campaigns and boost qualified traffic-while not required, experience in this area is a plus.

What are we looking for?

• Digital Native: Confident using a wide range of digital tools and platforms.
• Bilingual: Fluent in English and Spanish-both written and spoken.
• E-commerce Expertise: Demonstrated experience in an e-commerce environment is essential, with a proven ability to effectively showcase/advertise and sell products online.
• Creative & Positive: Solutions-oriented thinker with an energetic, can-do attitude.
• Entrepreneurial Mindset: Comfortable driving innovation within a corporate structure.
• Analytical & Data-Driven: Strong skills in interpreting performance data to guide decisions.
• Strong Communicator: Able to influence and align stakeholders across functions and regions.
• Experienced Project Manager: Skilled at leading complex initiatives from concept to execution.
• Resilient Under Pressure: Manages multiple priorities calmly and effectively.
• Software Proficiency: Proficiency with MS Office tools (Outlook, Teams, Excel, Word, PowerPoint) is required; experience with Power BI, jira, Wordpress and Tridion is helpful.
• University Degree ideally on Business Administration, Marketing or engineering.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience - diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.