About Client:
The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment.
Client anticipates and leads change to remain in the leader's quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers.

Rate Range: CAD $30-$40/Hr

Job Description:

• Highly skilled and experienced Primary Technical Liaison between customer organizations and Nokia Care, with a proven track record of managing complex technical support activities in wireless telecom networks.
• Over 8 years of industry experience, including 6+ years in 24/7 customer support, escalation handling, and technical leadership across cross-functional global teams.

Core Responsibilities:

• Acted as the main point of contact for technical support between customers and Nokia Care.
• Oversaw support ticket reviews, product deployments, patch updates, and software upgrades.
• Managed critical incidents, network escalations, and emergency support cases, ensuring timely resolution.
• Liaised with R&D teams to escalate and accelerate issue resolution.
• Prepared and delivered Quarterly Review Reports (QRRs) with performance analysis and support metrics.
• Provided on-call 24/7 emergency support, communicating effectively in high-pressure, customer-facing scenarios.
• Coordinated across teams including Technical Support, Product Development, Services, and Sales to resolve complex issues.

Technical Skills & Domain Expertise:

• Telecom & Network Technologies: Deep knowledge of 3GPP standards, 3G/4G/5G call flows, TCP/IP, core network functions, and network security.
• Application Expertise: Strong experience with Charging, Mediation, Analytics, Security, and Digital Operations (particularly Nokia solutions).
• Database Systems: Proficient with Redis, MariaDB, Oracle, Aerospike, PostgreSQL.
• Protocol Stack: In-depth knowledge of Diameter (Gx, Rx, Sy), SFTP, REST, SS7, LDAP, and 5G HTTP.
• Cloud & Virtualization: Hands-on experience with Cloud Native, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes, and Helm.
• Monitoring & Logging Tools: Extensive use of Kibana, Prometheus, Grafana, and network KPIs/counter-based alerting systems.
• Data & File Formats: Familiar with XML, JSON, ASN.1, ASCII.
• Scripting & Tools: Skilled in Python, Bash, and Microsoft tools including Excel, PowerPoint, Power BI, and Teams.

Soft Skills & Leadership:

• Strong leadership and interpersonal skills, with experience managing escalations and coordinating across technical and business units.
• Proficient in technical writing, customer presentations, and stakeholder communications.
• Fluent in English (spoken and written) and adept at conveying technical ideas clearly to both technical and non-technical audiences.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.