The Reporting Coordinator is responsible for overseeing data processing, reporting, and analysis to ensure leadership has a clear, data-driven view for decision-making. This role involves managing and optimizing reporting processes, creating insightful reports, and monitoring key performance indicators (KPIs) to assess business performance. The Coordinator will work closely with the service department, collaborating daily with service leaders to provide strategic insights, such as workforce utilization percentages and service request resolution times, while also supporting continuous improvement initiatives.

Main Responsibilities:

• Oversee the creation, development, and maintenance of reports, datasets, ad hoc requests, and dashboards for service managers and leadership using system tools and databases.
• Ensure data accuracy and consistency while monitoring reporting performance against agreed service industry metrics.
• Lead the development of new Tableau dashboards, complex data projects, automation of current reports, and identification of future reporting needs related to the service business.
• Provide training, mentorship, and guidance to Data Analysts and service leaders, fostering a data- driven culture within the organization.
• Actively participate in business analysis activities, operational reviews, and meetings with service leaders to present insights and gain a deep understanding of the business from an operational perspective.
• Translate business requirements into clear specifications to develop the necessary reports and dashboards, integrating data from multiple sources.
• Identify opportunities for process improvement and efficiency in reporting and data management.
• Collaborate with cross-functional teams to support continuous improvement initiatives & perform other duties as assigned.

Areas of Expertise & Special Skills:

• 4+ years of experience in reporting, data analytics, and business intelligence.

• Bachelor's degree in Computer Science, Business, or a related field, or an equivalent combination of education and experience.

• Strong understanding of the service industry and operational cost structures, with the ability to analyze and optimize performance metrics.

• Advanced experience with reporting tools such as Tableau, Power BI, SSMS, VBA, and Visual Studio (preferred).

• Expertise in automation and process optimization for enhanced efficiency in reporting and data management.

• Financial acumen, including understanding of financial statements and general ledger principles.

• Strong problem-solving skills, with a proactive approach to process improvement and data-driven decision-making.

• Project management abilities, ensuring timely execution of reporting initiatives and strategic analysis.

• Ability to communicate complex data insights effectively, including creating presentations for executive leadership. Excellent attention to detail, ensuring data accuracy and consistency in all reporting and analytics activities.

We Offer

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.