Experience:

Ensure the satisfaction of internal and external customers through the interaction of the plant's quality system, its processes, and specific requirements. Assurance of product/process quality.

?Qualifications and desired skills:

·    More than 3 years of experience in Quality Systems (essential)

·  Plans reading

·    Core Tools: PFMEA, PFD, MSA, SPC, Control Plan, PPAP, APQP.

·     Internal auditor preferably.

·  VISA

Essential job duties and responsibilities:

• Customer Service (Internal/External)
• Ensure compliance with the control plan regarding process/product characteristics.
• Supervision of technicians and/or Quality leaders.
• Conduct process and/or safety audits when applicable (L1/L2).
• Participate in activities and projects aimed at reducing COPQ metrics (scrap, ATRs, RPPMs) and continuous improvement.
• Lead/participate in or advise on the implementation of continuous improvement projects such as HPTs and/or Kaizen.
• Chair the Material Review Board (MRB) and ensure proper disposal of non-conforming material.
• Lead problem-solving efforts for corrective and preventive actions, both internal and external.
• Ensure the effectiveness of corrective and/or preventive actions.
• Develop, define, and implement action plans for scrap reports.
• Analyze/follow up on complaints and warranties following the 8D process.
• Update procedures to ensure compliance with customer requirements and quality standards.
• Coordinate/analyze and manage customer returns (ATRs/credits).
• Prepare performance evaluations for direct reports.
• Audit process documents (PFMEA/Control Plan and flow diagrams) and ensure their proper updates.
• Develop and ensure training for direct reports.
• Monthly reviews of customer portals as applicable.
• Implement and monitor internal/external audits.
• Ensure the escalation plan and participate in decision-making.
• Additionally, perform any other activities assigned by your direct supervisor.