About Tata:

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries.

-In July 2022, it was reported that TCS had over 600,000 employees worldwide. TCS is the second largest Indian company by market capitalization and is among the most valuable IT service brands worldwide.

-In 2015, TCS was ranked 64th overall in the Forbes "World's Most Innovative Companies" ranking, making it one of the highest-ranked IT services companies and a top Indian company.

-As of 2018, it is ranked eleventh on the Fortune India 500 list.

-In September 2021, TCS recorded a market capitalization of US$200 billion, making it the first Indian IT tech company to do so.

Technical/Functional Skills

• Experience with IT Service Management (ITSM) tools and processes (e.g., ServiceNow, Jira Service Management).
• Strong understanding of IT service delivery standards, with a focus on enhancing the end-user experience.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical challenges.
• 5+ years of experience in IT operations team
• Experience in Amazon AWS Cloud Administration which includes services like: EKS, EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, IAM, Route 53, Auto scaling, lambda, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, Security Groups.
• Experience leveraging Infrastructure as code to deploy solutions (Cloud Formation, Terraform, GitHub, etc).
• Programming experience on Python is must & work experience on PyKX is desirable.
• Experience working in Agile and Scrum environment Experience in developing software with KDB+ desirable
• Experience on Kubernetes (EKS), ECS and Docker containers
• Experience with container-based deployments using Docker, working with Docker images, Docker Hub and Kubernetes.
• Automation of infrastructure as code using git, CI/CD pipelines, Terraform
• AWS certification (AWS Certified Developer or AWS Certified Solutions Architect) preferred

Roles & Responsibilities

• Oversee daily IT operations, ensuring high availability, and reliability of systems and services.
• Lead and Manage the identification, escalation, and resolution of issues to ensure minimal impact on business operations.
• Develop and enforce IT policies, procedures, and best practices.
• Act as the point of contact for IT operational matters, ensuring timely communication of issues and resolutions to stakeholders.
• Oversee the escalation and resolution of complex technical issues, ensuring a high level of user satisfaction.
• Provide “hands-on” technical support
• Coordinate daily schedules of support team Application monitoring Incident & Problem management and Application Development
• Defect fixing, Implementation support
• Contributing to all aspects of the software development lifecycle, including influencing the overall design and architecture of the application and developing, testing, and deploying the code
• Interacting with users to understand requirements and integration needs, deploy applications, assist with user configurations, troubleshoot issues, and perform training
• Periodic reporting and tracking
• Customer interaction - clarifications with business/end users
• Analysis, business rules extraction from programs
• Review of production deliverables

This is a full-time hybrid position at TCS (Tata Consultancy Services) and there are many benefits that includes but are not limited to:

* Legal Benefits: IMSS, AFORE, INFONAVIT, 30-day Bonus, 25% Vacation Bonus, Profit Sharing in accordance with the law.

* Major Medical Expenses Insurance for you, your spouse and up to two minor children.

* Life Insurance with an insured amount of $1,000,000.00 MXN (One Million pesos 00/100 MN).

* 12 days of Vacation from your first year, which will be increased when, due to your seniority, a greater number corresponds to you in accordance with the law.

* 30 days of Bonus

* 590 pesos in food vouchers

To continue the process please be ready to share with me your resume in English and let me know your salary expectations.

Thanks in advance!