A multinational company in the financial services industry is seeking a strategic and customer-focused Omnichannel Operations Manager to lead the optimization of our customer experience across all digital and physical touchpoints.

About the Role:

We are looking for a highly organized and results-driven leader to oversee omnichannel operations. The ideal candidate will work across departments to align technology, operations, and customer engagement strategies that ensure a seamless end-to-end experience.

Key Responsibilities:

• Define and implement a company-wide omnichannel strategy.
• Manage day-to-day initiatives impacting customer experience.
• Collaborate with cross-functional teams including IT, Product, Marketing, and Operations.
• Monitor performance metrics and project KPIs; report to senior leadership.
• Lead workshops and training to ensure alignment across teams.
• Map and optimize the customer journey continuously.
• Identify areas of improvement in workflow and operations.

What We Offer:

• Competitive salary
• 15 vacation days starting from year one
• 1 month of Christmas bonus
• Food vouchers and life insurance
• Hybrid work model and work-life balance
• Growth and development opportunities