Job description

Nomad Desk is a comprehensive Business Process Outsourcing (BPO) company dedicated to creating customized customer support outsourcing solutions with experts who work with community clinics, especially FQHCs.

We are a mission-driven company, and our mission is clear: to help the clinic industry provide the best and most exceptional service to the community. That's why our solutions are custom-designed to meet any specific needs and why we need the right person to fulfill the role.

Full Job Description

1. This position requires that you own the following personal equipment:

• A computer with enough memory space to support the campaign software (Windows 10, or MacOS 10.13 or superior).
• USB headset with microphone.
• A stable internet connection (Internet Speed 50MB upload).
• A quiet space to work.

2. Qualification criteria:

• 6 months of experience in customer service, outbound calls, or similar is required.
• Excellent English communication skills (written and spoken) REQUIRED.
• Excellent Spanish communication skills (written and spoken) REQUIRED.
• Computer proficiency REQUIRED.
• Experience with MS Office and Google products.
• Empathy, proactiveness, and team player skills.

3. Net salary:

• Ranges between $9000 to $11000 MXN (Mexican pesos) per month. Hourly pay, work hours may range between 40 - 44 hours a week.

4. Benefits:

• Christmas Bonus (aguinaldo).
• Employee of the Month bonus.
• Performance Bonus.
• Personal loan via payroll deduction.
• Internet aid of $500 per month.
• Professional growth.
• Happy work environment (team building dynamics like trivias, games, holiday activities, etc).
• Paid absence for illness.
• Paid holidays and prizes.
• Birthday cake (or gift).
• In-person events at the company hubs.
• Work from anywhere in the world at co-working spaces (per company policies).

5. What you'll do:

• Provide patients with exceptional phone service by answering their questions promptly.
• Process and escalate requests following the standard customer support procedures.
• Take notes from the patients and schedule medical appointments for them.
• Be on top of the clinic's email and reply when needed.
• Attend morning huddle meetings with the team (Usually they are Monday to Friday 7:45 am PST via Zoom).
• Use the internal communication channels of Nomad Desk appropriately.
• Other duties as assigned.

6. Our Work Schedule:

• Monday to Friday 7:00 am to 6 pm PST (Our business hours)
• Weekends from 8 am to 4 pm PST (weekends guard duty)

Note: These are our business hours. Your work schedule will be defined within these ranges of time, depending on the campaign that you support.

Job Type: Full-time

Pay: $9,000.00 - $10,000.00 per month

Application Question(s):

• What kind of jobs are you looking or applying for?
• Are you actively applying for other jobs?
• Are you available to work a full time position, within the range of 7:00 am to 6 pm, Mon-Sun, Pacific Standard Time? Please note that this is not a position that you can combine with a second job or with school activities. We only have full-time positions available.
• Do you have access to all the equipment listed in the job posting?

Experience:

• customer service: 1 year (Required)

Language:

• native/fluent English (Required)
• Español fluido/nativo (Required)

Work Location: Remote