• Main activity focuses on completion of assigned Service Desk request made by end users
• Install, configure, maintain, and troubleshoot computer hardware, software & peripheral devices in a Microsoft networking environment.
• Work with employees to diagnose and solve hardware, software, and printing issues either over the phone or directly on site.
• Provide preventive & corrective maintenance to hardware equipment's
• Re-imaging activities, data backup and recovery activities to users
• Provides support for Microsoft Office, Outlook, Mac OS, Video Conferencing, Antivirus
• Support other IT staff members when necessary.

Temporary Responsibilities:

• Logging and processing support requests made through our Service Desk system but not limited to assisting call for exceptional cases.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to login, solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Repairing equipment and replacing parts
• Storing and organizing equipment in IT stock/inventory locations

Responsibilities associated with the ISO9001, ISO14001 and ISO 45001 Management Systems

• ISO 9001 awareness, Quality Policies, 6 S philosophy, CTPAT, EHS policies

Education and Experience:

• High School degree with 3-4 years proven experience in similar IT related fields.
• Associates or Computer Technical Degree
• Bachelor's degree in computer science desirable

General Competences:

• Courage & Innovation.
• Agility & Performance.
• Inclusivity & Collaboration.
• Integrity & Accountability.

Specific Competences:

• Ownership.
• Able to work in a changing environment.
• Time Management.
• Focus on continuous improvement.
• Proactivity.
• Planification and organization.
• Teamwork.
• Result Orientated.
• Interpersonal skills to work effectively with others

Technical Competences:

• Knowledge of Microsoft Office, Microsoft Operating Systems, and basic Mac OS
• Knowledge of Remote Desktop Service and remote user support.
• Troubleshooting skills.
• Basic knowledge of networking technology and concepts.
• Basic knowledge of TCP/IP protocol.
• Knowledge of hardware and software.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.