Customer Service Representative

While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology

Job Summary:

The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries and proactively offering customized solutions to boost customer satisfaction and loyalty.

Key Responsibilities:

• Engage with customers in a personalized manner to provide comprehensive assistance and information. 
• Provide personalized assistance to customers, guiding them through their inquiry. 
• Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
• Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
• Cultivate trust and strong rapport with customers through open and interactive communication.
• Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
• Continuously educate oneself about our products to offer comprehensive support during customer interactions.
• Ensure smooth transfer of qualified customers to the sales team.
• Embrace additional responsibilities as assigned to contribute to the team's success.
• Must be fluent in Spanish and English

Requirements

• Experience of 1+ years in customer support.
• High School Diploma or equivalent educational background and/or experience
• Proficiency in working with CRM systems and adhering to best practices.
• Exceptional phone communication skills, coupled with active listening abilities.
• Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
• Ability to multi-task complex scenarios with ease
• Knowledge of the travel industry is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status.

Location:

• 77504, Cancún, QRoo. (Required)

Work Location: In person

Expected Start Date: 19/06/2025