We empower our people to stayresilient and relevant in a constantly changing world. We're looking for peoplewho are always searching for creative ways to grow and learn. People who wantto make a real impact, now and in the future. Does that sound like you? Then itseems like you'd make a great addition to our vibrant international team. Weare looking for a professional with experience in Technical Support inMicrosoft Dynamics for the follow functions:

You'll create impact by

• Provide Level 2 technical support to end-users.
• Troubleshoot and resolve issues related toapplication functionality, database issues, configuration, and user errors.
• Collaborate with Level 3 support team andescalate issues as necessary to ensure timely resolution.
• Conduct root cause analysis and providerecommendations for process improvements to prevent recurring issues.
• Communicate technical issues and solutions tonon-technical stakeholders in a clear and concise manner.
• Participate in testing and validation of systemupgrades and enhancements.
• Create and maintain technical documentationrelated to support processes, procedures, and application functionality.
• Contributing to the tech expert community
• Contribute on the training of Local Experts
• Manage the communications between the customer(Local Expert) and the Development team during the incident resolution process.

You'd describe yourself as

• Bachelor's degree in Computer Science,Information Technology, or related field.
• 2+ years of experience in providing Level 2support on CRM applications
• Strong knowledge of Dynamics 365 applicationarchitecture, configurations, and related technologies.
• Experience in troubleshooting complex issuesrelated to application functionality, database, configuration and user errors.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills(EN) to collaborate effectively with team members, customers and otherstakeholders.
• Ability to manage and prioritize multiplesupport tickets and tasks simultaneously.
• Experience in documenting technical processes,procedures and system configurations.
• Knowledge of ITIL best practices and supportmethodologies is a plus

You can expect.

2 to 3 days of mobile working perweek as a global standard

An environment where everyone canbring their whole self and feel a sense of belonging.

Wide variety of learning &development opportunities

Ready to unlock the fullpotential of technology? Join us!

We value your unique identity andperspective and are fully committed to providing equitable opportunities andbuilding a workplace that reflects the diversity of society. Come bring yourauthentic self and create a better tomorrow with us.

Protecting the environment,conserving our natural resources, fostering the health and performance of ourpeople as well as safeguarding their working conditions are core to our socialand business commitment at Siemens.