Job Responsibilities:

Contacting customers to collect outstanding payments or resolve delinquencies.

Negotiating payment plans and settlements with customers.

Reviewing customer accounts and payment histories to determine appropriate collection strategies.

Documenting all communication with customers and updating account information.

Adhering to legal and regulatory requirements related to debt collection practices.

Providing excellent customer service and maintaining a professional demeanor at all times.

Escalating unresolved issues to management or legal departments as needed.

Meeting collection targets and goals set by the organization.

Skills and Qualifications:

Strong communication and negotiation skills.

Ability to handle difficult conversations with customers tactfully and professionally.

Attention to detail and accuracy in recording information.

Knowledge of debt collection laws and regulations.

Ability to work independently and as part of a team.

Strong problem-solving skills and the ability to think critically.

Experience with computer systems and proficiency in using collection software.

High school diploma or equivalent; additional education or certifications in finance or related fields may be preferred.

Minimum 1 year in collections or customer service (desirable)

Skills

English - Expert Level

French - Advanced Level