SUMMARY
This position provides technical support for AutoZone systems and different departments at DataZone; diagnoses problems, provides phone resolution and replacement parts. Follows documented escalation procedures when needed. Thoroughly documents all activities in problem tickets. Installs and configures new computing and networking equipment.

RESPONSIBILITIES

• Builds/Deploys new Laptop/Desktop systems, and other electronics devices. Ensures that all new systems comply with company standards.
• Basic administration and management of Windows Active Directory and Windows Server services.
• Responds to and diagnoses/resolves hardware, software, and networking problems through discussions with users. Including Microsoft Windows, Printer Problems, Microsoft Office, Microsoft Outlook, etc.
• Diagnoses and repairs computer hardware. Also provides upgrade support for additional hardware requirements including network cards, memory, hard drives, and processors.
• Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.

REQUIREMENTS

• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Computer Science Systems Engineering or related field
• Years of experience: Six months to one year.
• Type of experience: Experience based on consistently demonstrated capabilities.
• Special certifications or technical skills: knowledge of MS Office, Windows 10 and common desktop applications.
• Computer operations and customer service.
• Basic problem solving, relevant domain and analytical skills.
• Functional/technical requirements gathering and documentation.
• May require supervision in order to complete tasks.

• Effective written communication, Intermediate English for emails.