Position Summary: 

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities- Other duties may be assigned:

•   Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.

•   Handles problems of sensitive nature or requiring extensive research to resolve.

•   Follows documented escalation procedures when needed and thoroughly document all activities in tickets.

•   Provide superior service through fast and prompt interaction with other groups of support.

Skills and Requirements: 

•   Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.

•   Area of study: Information Technologies / Computer Science

•   Years of experience: One to two years.

•   Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service

•   Special certifications or technical skills: Fluent in English and Spanish

•   Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.