A leading multinational company is seeking a Service Desk Specialist to join its IT team and provide first and second-level support to users across local, regional, and global locations. If you are tech-savvy, customer-focused, and fluent in English, we want to hear from you!

Key Responsibilities:

• Provide 1st and 2nd level IT support for applications and systems.
• Categorize and prioritize support requests using a ticketing system, keeping statuses current and escalating when needed.
• Act as the primary point of contact for all company users.
• Collaborate with local, regional, and global IT teams.
• Install, manage, maintain, and document IT services in line with company standards.
• Suggest process or service improvements when applicable.
• Serve as the key contact for regional and global teams during project implementations.

Requirements:

• Minimum 1 year of experience in IT support or a similar role.
• Solid understanding of standard IT hardware and technologies.
• Good knowledge of common business applications, especially Office 365.
• Strong understanding of Windows client and server operating systems.
• Ability to work reliably under pressure.
• Comfortable working in an international environment, including receiving remote support.
• Customer-oriented mindset and strong communication skills.
• Very good command of English, both spoken and written.
• Willingness to occasionally travel to other company locations.
• Flexibility and adaptability to changing needs.

We look forward to hearing from you!