NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX)

Individuals understand their own area and are able to perform all facets of their role. • They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. • They manage projects with oversight from their supervisor.

Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:

Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches

Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems

Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution

- Hands On Experience with Aruba Wireless and Routing Switching

- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM

- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite

- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience

- Strong communication skills

- Solid documentation experience with Microsoft® Visio, Word, and Excel

- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.

Qualifications:

-Candidate should have Hands-On Experience either with Cisco or Aruba Routing, Switching & Wireless. If they are having active certification, that would be an added advantage.

-Bachelor's Degree or equivalent experience.

-English communication skills

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